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Keller v. Gc Services, Lp

United States District Court, Third Circuit

June 26, 2013

GC SERVICES, L.P. et al. Defendants.


WILLIAM H. YOHN, District Judge.

Plaintiff, Melissa Keller, brings this action against defendants, American Education Services[1] ("AES")-a fictitious name owned by the Pennsylvania Higher Education Assistance Agency ("PHEAA")-and GC Services, L.P. ("GCS"), alleging violations of the Fair Debt Collection Practices Act ("FDCPA"), [2] 15 U.S.C. §§ 1692 et seq., the Pennsylvania Fair Credit Extension Uniformity Act ("FCEUA"), 73 Pa. Cons. Stat. Ann. §§ 2270.1 et seq., and Pennsylvania's Unfair Trade Practices and Consumer Protection Law ("UTPCPL"), 73 Pa. Cons. Stat. Ann. §§ 201-1 et seq., in connection with the defendants' collection of Keller's defaulted student loans. Currently before me is PHEAA's motion to dismiss for failure to state a claim under Rule 12(b)(6) of the Federal Rules of Civil Procedure. For the following reasons, I will grant PHEAA's motion to dismiss.


Like many people who attend college, Keller received student loans to cover the cost of her school's tuition, as well as various fees and expenses. PHEAA[3] served as the guarantor of Keller's various student loans, which she acquired through the Federal Family Education Loan Program ("FFELP"). (Mot. to Dismiss, Ex. 1, at 2.) Pursuant to her master promissory note, Keller was to begin repaying her loans six months from the date of graduation, or six months from the time she ceased to be enrolled "at least half time at an eligible school." ( Id., Ex. 1, at 15.)

Keller was unable to make her repayments, however, and as a result defaulted on her student loans. (Compl. ¶ 7.) Upon default, she contacted PHEAA and attempted to establish a payment plan, wherein she offered to pay fifty dollars per month toward the balance of her loans. ( Id. ¶ 9.) PHEAA rejected the offer on the ground that the repayment amount was insufficient. ( Id. ¶ 10.)

On August 9, 2012, Keller received a letter from PHEAA stating that unless she paid the loan balance in full-$6, 803.92, excluding collection costs and other fees for which she was responsible to pay-the Department of Education would request an offset through the Treasury Department of any federal or state tax returns. ( Id., Ex. A.) Keller contacted GCS, PHEAA's collection agent, to establish a payment plan, at which point she was notified that her loan balance was $8, 108.06-substantially more than the amount indicated in the letter. ( Id. ¶ 13.) A GCS agent told Keller that if she entered into a loan rehabilitation program, the Treasury Department would not garnish her tax refund. ( Id. ¶ 15.) On November 8, 2012, Keller signed a contract with GCS, in which she agree to pay eighty-seven dollars per month. ( Id. ¶ 16.) Keller made her first payment to GCS on November 14, 2012.[4] ( Id., Ex. E.)

Keller continued to make timely monthly payments according to the loan rehabilitation program, which required her to make nine voluntary, reasonable, and affordable payments within a ten-month period. ( Id., ¶¶ 17, 20.) Nevertheless, in February 2013, Keller received a letter from the Internal Revenue Service that stated $2, 500 had been "deducted from her 2012 tax return." ( Id. ¶ 21 (presumably meaning that it had been deducted from her "tax refund" and applied to her loan obligation).)

On March 29, 2013, Keller filed a complaint alleging violations of the FCEUA and UTPCPL against AES (in actuality and as explained above, against PHEAA) and GCS, and a violation of the FDCPA solely against GCS. Subsequently, PHEAA filed a motion to dismiss.


In deciding a motion to dismiss under Rule 12(b)(6), courts must "accept all factual allegations as true, construe the complaint in the light most favorable to the plaintiff, and determine whether, under any reasonable reading of the complaint, the plaintiff may be entitled to relief." Phillips v. Cnty. of Allegheny, 515 F.3d 224, 233 (3d Cir. 2008) (internal quotation marks and citation omitted). The pleading standard of Rule 8 "demands more than an unadorned, the-defendant-unlawfully-harmed-me accusation." Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). "Threadbare recitals of the elements of a cause of action, supported by mere conclusory statements" will not suffice. Id. at 678 (citing Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007)). The complaint must contain sufficient factual matter to be plausible on its face. See id. "A claim has facial plausibility when the plaintiff pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged"; a sheer possibility that a defendant acted unlawfully is not sufficient. Id. Therefore, to survive a motion to dismiss, a plaintiff must allege facts sufficient to "nudge[] [his or her] claims across the line from conceivable to plausible." Twombly, 550 U.S. at 570.

When faced with a motion to dismiss, "courts generally consider only the allegations in the complaint, exhibits attached to the complaint[, ] and matters of public record." Pension Benefit Guar. Corp. v. White Consol. Indus., Inc., 998 F.2d 1192, 1196 (3d Cir. 1993). The Third Circuit has held, however, that "a court may consider an undisputedly authentic document that a defendant attaches as an exhibit to a motion to dismiss if the plaintiff's claims are based on the document." Id. If such practice were not allowed, "a plaintiff with a legally deficient claim could survive a motion to dismiss by failing to attach a dispositive document on which it relied." Id. Accordingly, I am free to consider Keller's master promissory note, which the defendant has attached to its motion.


Keller asserts two claims against PHEAA: a violation of the FCEUA (count II) and a violation of the UTPCPL (count III). Additionally, though not listed as separate counts in her complaint, Keller cursorily levies allegations of invasion of privacy and emotional distress-allegations repeated in her response brief.[5]

Assuming, arguendo, that Keller intended to bring charges of intentional infliction of emotional distress ("IIED") and false light invasion of privacy against PHEAA, those claims are dismissed as they are simply legal conclusions. Keller's complaint is completely devoid of facts to support either claim; it contains only bald assertions that PHEAA has committed violations of state law, without the slightest attempt at stating a plausible claim entitling Keller to relief, let alone offering an explanation as to how PHEAA's actions fit the elements of the alleged violations. "When a plaintiff does not seek leave to amend a deficient complaint after a defendant moves to dismiss it, the court must inform the plaintiff that [s]he has leave to amend within a set period of time, unless amendment would be inequitable or futile." Grayson v. Mayview State Hosp., 293 F.3d 103, 108 (3d Cir. 2002). "Where a claim is frivolous, amendment is necessarily futile and, thus, leave to amend is not warranted." Thompson v. Police Dep't of Phila., No 10-6083, 2011 WL 4835831, at *2 (E.D. Pa. Oct. 12, 2011) (citing Grayson, 293 F.3d 112-13). "A claim is frivolous when it lacks an arguable basis in either law or in fact.'" Id. (quoting Neitzke v. Williams, 490 U.S. 319, 325 (1989)). Because Keller offers no facts in her complaint-or her response to the motion to dismiss, for that matter-to support a claim of false light invasion of privacy or IIED, these frivolous claims will be dismissed with prejudice.

Next, Keller's claim that PHEAA violated Pennsylvania's FCEUA fails as a matter of law. "[T]he FCEUA expressly excludes from the term debt' any amount owed to the United States or the Commonwealth.'" Linko v. Am. Educ. Servs., No. 12-355, 2012 WL 1439052, at *4 (E.D. Pa. Apr. 26, 2012) (quoting 73 Pa. Cons. Stat. Ann. § 2270.3). As stated above, PHEAA is a statutorily-created entity of the Commonwealth whose purpose is "to improve higher education opportunities... by enabling [PHEAA], lenders and postsecondary institutions to make loans available to students and parents for postsecondary education purposes." 24 Pa. Cons. Stat. Ann. § 5102. PHEAA, as guarantor of Keller's student loans, was attempting to collect on the debt owed to the Commonwealth as a result of her default. See 24 Pa. Cons. Stat. Ann. § 5104.3. "Thus, the debt subject to collection is owed to the Commonwealth and expressly excluded from the FCEUA." Linko, 2012 WL 1439052, at *4. Because the claim fails as a matter of law and amendment would be futile, this claim will be dismissed with prejudice.

Finally, Keller's claim that PHEAA is in violation of the UTPCPL is equally meritless. First, Keller argues that PHEAA is in violation of section 201-3.1 of the UTPCPL because it "misrepresented to Plaintiff the character, extent or amount of the debt or its status in a legal proceeding." (Compl. ¶ 45(a).) Not only does Keller fail to identify the legal proceeding in which the alleged misrepresentation occurred, but, even if she had, section 201-3.1 does not provide a plaintiff with a private right of action; it simply grants authority to the attorney general to adopt rules and regulations necessary for the enforcement of the UTPCPL. See 73 Pa. Cons. Stat. Ann. § 201-3.1. Accordingly, it is not possible for PHEAA to have violated that provision.

Keller's next argument-that PHEAA violated the UTPCPL because it engaged in deceptive or fraudulent conduct which created a likelihood of confusion or misunderstanding-is also unavailing.[6] First, Keller has failed to allege any fraudulent or deceptive conduct on the part of PHEAA. PHEAA's August 9, 2012 letter clearly stated that Keller was responsible for $6, 803.92 of loan principle and interest, not including "collection costs and other fees which [Keller was] responsible to pay."[7] (Compl., Am. Ex. A, at 1.) Furthermore, the letter stated that to avoid a treasury offset, Keller must "agree to pay the loan under terms accepted by [PHEAA], " and "make the first payment under the agreement within 65 days of the date of the Loan Statement payments."[8] ( Id., Am. Ex. A, at 3 (emphasis added).) The letter was dated August 9, 2012; Keller signed the repayment agreement on November 8, 2012; and she made her first payment on November 14, 2012-ninety-seven days after receipt of the letter. (Compl. ¶¶ 11, 19; id., Ex. B, at 4.) Therefore, PHEAA was entitled to offset Keller's federal tax return. Keller may claim that the letter was misleading because she had the impression that enrollment in a loan rehabilitation program would forestall a garnishment of her tax refund, but her misreading of the letter does not equate to deceptive or fraudulent conduct.

Additionally, "a private plaintiff pursuing a claim under the [UTPCPL] must prove justifiable reliance' on the unlawful conduct, not merely that the wrongful conduct caused plaintiff's injuries." Seldon v. Home Loan Servs., Inc., 647 F.Supp.2d 451, 465 (E.D. Pa. 2009) (quoting Hunt v. U.S. Tobacco Co., 538 F.3d 217, 221 (3d Cir. 2008)). "[A] plaintiff bringing an action under the UTPCPL must prove... reliance and causation with respect to all subsections of the UTPCPL, ' upon which plaintiff brings a claim." Id. at 466 (quoting Santana Prods., Inc. v. Bobrick Washroom Equip., Inc., 401 F.3d 123, 136 (3d Cir. 2005). Here, completely absent from the complaint are any allegations of justifiable reliance or causation. Consequently, this argument fails to state a claim of a UTPCPL violation for both of the above reasons.

Keller's final argument is that FDCPA infractions are per se violations of both the FCEUA and UTPCPL. The first defect in this argument is that Keller has not alleged an FDCPA violation against PHEAA. Such an allegation was made only against GCS. (Compl. 5.) The second fault with the argument is that PHEAA, as the guarantor of the federal student loans, was in a fiduciary relationship with the Department of Education under the Higher Education Act. See Donohue, 2013 WL 607853, at *7 ("FFELP regulations describe the relationship between a guaranty agency and the DOE as a fiduciary relationship.") (citing 34 C.F.R. § 682.410(a)(11)(iii)). Under the FDCPA, the term "debt collector" does not apply to an entity attempting to collect a debt "incidental to a bona fide fiduciary obligation." 15 U.S.C. § 1692a(6)(F)(i). Hence, PHEAA is not a debt collector under the FDCPA, rendering that statute immaterial. See Donohue, 2013 WL 607853, at *6 ("I find that PHEAA is not a debt collector under the [FDCPA] because it falls into one of the enumerated exclusions, namely, that PHEAA was attempting to collect a debt incidental to a bona fide fiduciary obligation.").

Keller's arguments based on violations of the FDCPA and section 201-3.1 of the UTPCPL fail as a matter of law; thus, amendment would be futile and those claims will be dismissed with prejudice. The argument that PHEAA violated the UTPCPL through deceptive or fraudulent conduct could, theoretically, be cured through the submission of an amended complaint containing more sufficient factual allegations. Therefore, because leave to amend should be freely granted, this claim will be dismissed without prejudice to Keller's right to file an amended complaint, should such curative facts exist.[9]


For the foregoing reasons, PHEAA's motion to dismiss will be granted. An appropriate order follows.

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