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Charles Mcnair; Theodore Austin; Danielle v. Synapse Group Inc.


March 6, 2012


On Appeal from the United States District Court for the District of New Jersey (D.C. No. 06-cv-5072) District Judge: Hon. Jose L. Linares

The opinion of the court was delivered by: Jordan, Circuit Judge.


Argued January 10, 2012

Before: FUENTES, JORDAN, and NYGAARD, Circuit Judges.


A group of former customers (collectively, "Appellants" or "the named plaintiffs") of Synapse Group Inc. ("Synapse") successfully petitioned under Federal Rule of Civil Procedure 23(f)*fn1 for interlocutory review of an order denying class certification. More specifically, Appellants challenge the decision of the United States District Court for the District of New Jersey to deny certification of a Rule 23(b)(2) injunctive relief class consisting of Synapse customers who received automatic renewal notifications in connection with magazine subscriptions obtained through Synapse. Because we conclude that Appellants, none of whom are current Synapse customers, lack standing to seek the remedy they are pursuing on behalf of the class, we will affirm the District Court's order denying class certification.*fn2

I. Background

A. Synapse's Magazine Sales

Synapse, a wholly-owned subsidiary of Time Inc. ("Time"), is the largest marketer of magazine subscriptions in the United States. It conducts its business operations under several other names, including Magazine Direct, New Sub Magazine Services, SynapseConnect, Synapse Solutions, and CAP Systems. Aiming to "bring magazine publishers and potential subscribers together by promoting trial offers that might evolve into long-term subscriptions," Synapse markets over 800 magazines to consumers through "credit card issuers, catalogers, retailers, airlines, and internet companies." (App. at 643.)

The majority of Synapse's magazine subscriptions are offered under what is known as a "continuous service plan" whereby a customer's subscription does not expire unless and until the customer opts to cancel it. To secure subscribers to those plans, Synapse offers introductory promotional offers under which customers can receive magazine subscriptions for free or at greatly reduced rates. Although the offers are varied, all customers provide a credit or debit card number upon signing up and are informed that, once the promotional rate expires, their card will be charged at the regular subscription rate, unless the subscription is cancelled.

1. Synapse's Advance Notification of Future Charges

Prior to processing charges for the promised rate increase, however, Synapse provides its customers with advance notice. That notice, made in accordance with the terms of Synapse's initial offer, explains the impending charge for continued services and provides a toll-free telephone number for the customer to call to cancel his or her magazine subscriptions. Before 2009, Synapse provided the majority of those notifications by sending its customers a sealed double postcard with a visible exterior and a concealed interior (the "Standard Postcard"). The front of the Standard Postcard's exterior was addressed to the customer and contained no other text besides a return address. The back of the Standard Postcard's exterior appeared as follows:

(App. at 507.) The Standard Postcard's interior, which, again, was only visible if opened, stated the names of the magazines subscribed to, the number of issues ordered, the cost of the automatic renewal, and a toll-free number for customers to call to cancel their magazine subscriptions, if they so desired.

Synapse's market testing demonstrated that an explicit statement on the exterior of the Standard Postcard that it was an "automatic renewal notice" or an "automatic magazine renewal" would increase the number of pre-billing cancellations. For example, adding the words "Your Automatic Magazine Renewal Notice" to the front of the

Standard Postcard's exterior resulted in an increase of several percentage points in pre-billing cancellations. An expert retained by Appellants took that into account in opining that the Standard Postcard was "intentionally designed to avoid giving customers notice of renewal." (App. at 1098.)

Beginning in February 2009, Synapse voluntarily began using a new, non-folded, postcard to provide its advance notifications to customers (the "Single Postcard"). Unlike the Standard Postcard, the Single Postcard contains no interior. The back of the Single Postcard has a picture of magazines in a mailbox and states that magazine subscriptions are available for up to 40% off newsstand prices. The front of the Single Postcard contains two panels. On the left side, it states in large print: "The low rate for your next year of issues is guaranteed!" (App. at 1483.) And then, in smaller print, it says:

We guarantee a hassle-free subscription. You'll never miss an issue. No bills, reminders, publisher renewal notices and no telemarketing calls. We do the work for you by automatically extending your subscription each year for as long as you want your selections.

Your service includes convenient home delivery and huge savings off the newsstand price .

We guarantee to send you advance notice every year about your next subscription period and rates. We will send you notice that spells out: your guaranteed low rate, your number of issues and when your credit card will be charged. If you don't wish to continue, you can simply cancel before your new term begins.

We guarantee you outstanding savings. As a Valued Subscriber, enjoy substantial savings off cover price. For more great deals, visit

(Id.) On the right side, the following appears:

Thank you for being a valued customer. We hope you have been enjoying your service, as your complete satisfaction is our ultimate goal.

For your convenience, we will continue to ensure that you don't receive extra unwanted mail -- the multiple renewal notices and bills that normally come with a subscription. For the next term of issues the credit card you previously provided for your selections and will be charged for [magazine title], at $[price] . . If you do not wish to continue, call 800 927 9351 by [date] and no charge will appear. As long as you are satisfied, your selections will continue through our open-ended, customer-friendly subscription method -- continuous service. Of course, we will always send you a courtesy reminder before you are ever billed to ensure your satisfaction. Remember, you can always look for the expiration date on your magazine label. You may cancel anytime and receive a refund of unserved issues. If a title ceases, it will be replaced with one of equal or greater value. We hope you enjoy your selections and look forward to serving you in the future. Please keep this notice for your records. (Id.)

Appellants' expert reviewed Synapse's Single Postcard and concluded that it, like the Standard Postcard, is "an exercise in deception" inasmuch as it provides scant information and is designed to appear like a direct mail offer for a new subscription rather than an automatic renewal notice for an existing subscription.*fn3 (App. at 1495.)

2. Synapse's Cancellation Process

As detailed above, while the effectiveness of the message may be open to dispute, both the Standard Postcard and the Single Postcard state that a customer will be automatically charged a renewal rate if the customer does not cancel his subscription before a certain date. If a customer's subscription is not timely cancelled, however, the customer can still seek a complete or pro rata refund. There are at least two ways to reach Synapse to request cancellation or seek reimbursement of an unwanted automatic renewal charge. The customer may either call the number listed on the advance notification mailing, or he may call a toll-free number that is automatically listed on his credit or debit card statement when a charge is submitted by Synapse.

While the toll-free number that appears on a customer's billing statement differs from the phone number that appears on Synapse's advance renewal notices, both lead customers to Synapse's Interactive Voice Recognition ("IVR") telephone system. That system is meant to be entirely automated, so that a caller will not ordinarily interact with a human being, but the IVR usually does permit customers to reach a live operator by pressing zero or failing to respond to the IVR's prompts. When a customer attempts to cancel his magazine subscriptions using the IVR system, the IVR attempts to retain that business by presenting so-called "save offers." On average, approximately 30% of callers accept a save offer. The remaining 70% of Synapse customers who call to cancel end up doing so, and most are, in fact, able to accomplish that without speaking with a live operator.

B. Procedural History

Appellants, who are "residents"*fn4 of New Jersey, New York, or the District of Columbia, received the Standard Postcard when they were Synapse customers and brought suit against Synapse after allegedly suffering monetary injury as a result of Synapse's deceptive business practices.*fn5

1. Appellants' Initial Motion for Class Certification

On June 29, 2009, Appellants moved for class certification based on a prior iteration of their complaint, which pleaded consumer fraud claims for monetary and injunctive relief under New Jersey, New York, and District of Columbia law. McNair v. Synapse Grp., Inc., No. 06-cv-5072, 2009 WL 1873582, at *8, *12 (D.N.J. June 29, 2009). Specifically, Appellants asked the District Court to certify the following class under Rules 23(b)(2) and (b)(3):

From October 23, 2000 to the date of the order certifying the class, all persons residing in New Jersey, New York and the District of Columbia who accepted an initial magazine subscription, or subscriptions, offered by Synapse, were sent [the Standard Postcard] notification with the "standard exterior" in advance of an automatic charge for an additional term or renewal of their subscription(s), and either before or after being charged for the additional term or renewal of their subscription(s):

(1) called the Synapse "IVR," and responded affirmatively to the recorded question asking whether they were calling to cancel a magazine or selected an option to cancel a magazine from the list of options presented, and rejected all "save attempts" that may have been offered; or,

(2) fully cancelled the subscription(s) by speaking with a Synapse live operator; and, were not refunded all charges for the additional term or renewal of the magazine subscription(s) and/or were not reimbursed upon request to Synapse all bank overdraft charges, on their debit or credit card(s). Excluded from the class are defendant, its agents and affiliates, and any government entities.

Id. at *6 (quoting Appellants' Reply Mem. of Law in Support of Class Cert.).

The District Court denied the motion. Observing that Appellants' various consumer fraud claims required a causal link between the plaintiffs' alleged injuries and the defendant's alleged deception, the District Court concluded that predominance was lacking because it could not be presumed that all of the class members were deceived by Synapse's marketing techniques. Id. at *12. In fact, the Court noted that two of the five named plaintiffs were not deceived by the Standard Postcard, as they "read . and acted on it." Id. Accordingly, as the District Court held, a Rule 23(b)(3) damages class could not be certified. The District Court also rejected Appellants' request for certification as an injunctive relief class under Rule 23(b)(2), reasoning that "the predominant relief sought . [was] money damages," and "certification under Rule 23(b)(2) [was therefore] not appropriate." Id. at *7. The Court stated, however, that "[a] differently defined class or one that does not predominantly seek money damages may pass muster." Id. at *14.

2. Appellants' Motion to File an Amended Complaint

Appellants did not challenge the District Court's decision denying their initial motion for class certification. Instead, on August 10, 2009, they filed a motion proposing a revised complaint that sought injunctive relief only. See McNair v. Synapse Grp., Inc., No. 06-cv-5072, 2009 WL 3754183, at *1 (D.N.J. Nov. 5, 2009). Synapse opposed the new complaint on several grounds, arguing that, under Article III of the United States Constitution, Appellants lacked standing because they were no longer Synapse customers and therefore could not claim a likelihood of future injury. See id. at *3 (citing City of Los Angeles v. Lyons, 461 U.S. 95, 103 (1983)). Synapse also argued that Appellants lacked statutory standing under New Jersey law because their amended complaint abandoned all claims for monetary relief.*fn6 See id. at *4-5 (citing Weinberg v. Sprint Corp., 801 A.2d 281, 291 (N.J. 2002), for the proposition that Appellants lacked statutory standing because Appellants failed to plead "any claim for ascertainable, money, loss").

Appellants responded that they have Article III standing to seek injunctive relief because they are likely to be Synapse customers in the future. The District Court agreed with that theory. Although it acknowledged that none of the named plaintiffs claimed to be current Synapse customers, the Court decided that they had made a "sufficient showing that they are likely to become Synapse customers in the future" because Synapse is the leading marketer of magazine subscriptions and offers compelling magazine deals in which it does not clearly identify itself as the distributor. Id. at *4. The District Court further concluded that the named plaintiffs were likely to suffer from the alleged deception again because "the whole point of" the advance notification renewal postcards is to fool consumers into discarding it. Id. However, because Appellants' complaint had abandoned claims for monetary relief, the District Court agreed with Synapse that Appellants lacked statutory standing to seek injunctive relief under New Jersey law. Id. at *5.

3. Appellants' Second Amended Complaint and Motion for Class Certification

Appellants filed a timely motion for reconsideration on November 17, 2009, apprising the Court that they had, in fact, intended to seek monetary relief in their amended complaint -- albeit only on behalf of themselves individually -- and that they therefore had statutory standing to seek injunctive relief under New Jersey law. The District Court, over Synapse's objection, entered an order permitting Appellants to again amend their complaint for the purpose of clarifying their assertion of individual claims for monetary relief. Appellants did so on December 31, 2009, filing a second amended complaint (the "Complaint"),*fn7 which is the operative pleading before us on this appeal and which asserts three separate consumer fraud claims under New Jersey, New York, and District of Columbia law. It seeks both monetary and injunctive relief for the individual Appellants but only injunctive relief for class members.

On June 18, 2010, Appellants moved for class certification under Rule 23(b)(2), asking the District Court to certify the following class:

All persons residing in New Jersey from October 23, 2000 to the date of the order certifying the class, and all persons residing in New York and the District of Columbia from October 23, 2003 to the date of the order certifying the class, who as customers of Synapse were mailed a postcard advance notification of an automatic charge for an additional term or renewal of their magazine subscription(s) that failed to state that he or she is an Automatic Renewal Customer or is subject to an automatic charge, in type larger and more prominent than the predominant type in the notice. Excluded from the class are defendant, its agents and affiliates, and any government entities.

(App. at 485.) Appellants also sought to certify two subclasses:

All members of the Class who were sent Defendant's [Standard Postcard] as the advance notification of an automatic charge for an additional term or renewal of their subscription(s).

Members of the Class for whom the postcard and/or billing descriptor on their credit card or bank statement provided a telephone number to an IVR that did not audibly state how to transfer to a live operator. (Id.)

The District Court denied Appellants' motion on November 15, 2010, holding that the putative class lacked the requisite cohesion for purposes of Rule 23(b)(2). See McNair

v. Synapse Grp., Inc., No. 06-cv-5072, 2010 WL 4777483, at *7-8 (D.N.J. Nov. 15, 2010). According to the Court, certification was inappropriate because the injunctive relief sought would not "benefit the entire class" since Synapse's conduct did not affect all class members in a similar way. Id. at *7; see id. at *6 ("Plaintiff McNair testified that he read the card and understood it . . For class members like Mr. McNair, the relief requested would have no benefit.").

Appellants were granted interlocutory appellate review pursuant to Rule 23(f), and this appeal followed.*fn8

II. Discussion*fn9

As it did before the District Court, Synapse argues that Appellants lack Article III standing to pursue injunctive relief. If Synapse is correct, Appellants are not entitled to represent the putative Rule 23(b)(2) class they asked the District Court to certify. See, e.g., Prado-Steiman ex rel. Prado v. Bush, 221 F.3d 1266, 1279 (11th Cir. 2000) ("It should be obvious that there cannot be adequate typicality between a class and a named representative unless the named representative has individual standing to raise the legal claims of the class."). We thus consider whether Appellants have standing to seek injunctive relief for the class.*fn10

In order to have Article III standing to sue, a plaintiff bears the burden of establishing "(1) [an] injury-in-fact . that is (a) concrete and particularized, and (b) actual or imminent, not conjectural or hypothetical; (2) a causal connection between the injury and the conduct complained of; and (3) [a likelihood] . that the injury will be redressed by a favorable decision." Danvers Motor Co., Inc. v. Ford Motor Co., 432 F.3d 286, 290-91 (3d Cir. 2005); see N.J. Physicians, Inc. v. President of U.S., 653 F.3d 234, 241 (3d Cir. 2011) (affirming dismissal for lack of standing because the plaintiffs failed to meet "their burden in pleading facts that establish the requisite injury in fact and therefore fail[ed] to demonstrate standing"). When, as in this case, prospective relief is sought, the plaintiff must show that he is "likely to suffer future injury" from the defendant's conduct. Lyons, 461 U.S. at 105. In the class action context, that requirement must be satisfied by at least one named plaintiff. See Warth v. Seldin, 422 U.S. 490, 502 (1975) ("Petitioners must allege and show that they personally have been injured, not that injury has been suffered by other, unidentified members of the class to which they belong and which they purport to represent."); O'Shea v. Littleton, 414 U.S. 488, 494 (1974) ("[I]f none of the named plaintiffs purporting to represent a class establishes the requisite of a case or controversy with the defendants, none may seek relief on behalf of himself or any other member of the class."); see also Ellis v. Costco Wholesale Corp., 657 F.3d 970, 978 (9th Cir. 2011) ("Standing exists if at least one named plaintiff meets the requirements."). The threat of injury must be "sufficiently real and immediate," Roe v. Operation Rescue, 919 F.2d 857, 864 (3d Cir. 1990) (citation and internal quotation marks omitted), and, as a result of the immediacy requirement, "[p]ast exposure to illegal conduct does not in itself show a present case or controversy regarding injunctive relief . if unaccompanied by any continuing, present adverse effects," O'Shea, 414 U.S. at 495-96; see Summers v. Earth Island Inst., 555 U.S. 488, 493 (2009) ("To seek injunctive relief, a plaintiff must show that he is under threat of suffering 'injury in fact' . ." (emphasis added)); Lyons, 461 U.S. at 105 ("Lyons' standing to seek the injunction requested depended on whether he was likely to suffer future injury . .").

Pointing to the fact that Appellants are no longer customers, Synapse argues that they have no cognizable interest in the prospective relief sought in the Complaint. Appellants, in response, press the same arguments for standing that they made to the District Court, namely, that they are subject to a sufficiently real and immediate threat of future harm because Synapse is the leading marketer of magazine subscriptions and bombards the public with its offers; because it offers compelling deals in which it does not clearly identify itself; and because it sends customers advance notifications that are, by design, meant to fool consumers into discarding the notification received. Appellants further respond that they have accepted magazine offers from Synapse on more than one occasion. The District Court accepted those arguments and also seemed to agree with Appellants that the "capable of repetition yet evading review" doctrine applies,*fn11 because holding otherwise would unfairly "require [Appellants] to allow themselves to be continually billed for unwanted renewals either before or during the course of the litigation merely for standing purposes."

Synapse, 2009 WL 3754183, at *4 (internal quotation marks omitted). We disagree, and conclude that Appellants have not met their burden of establishing that they have standing to seek injunctive relief.

Appellants have effectively acknowledged that they, unlike the class members they seek to represent, are not Synapse customers and are thus not currently subject to Synapse's allegedly deceptive techniques for obtaining subscription renewals.*fn12 (See App. at 316 (alleging in the Complaint that "[e]ach of the named [p]laintiffs has standing to seek injunctive relief since they are likely to become magazine customers of Defendant in the future").) Unless they decide to subscribe again, then, there is no reasonable likelihood that they will be injured by those techniques in the future. They do not allege that they intend to subscribe again. Instead, they say that they may, one day, become Synapse customers once more because "Synapse's offers are compelling propositions as evidenced by [Appellants'] own acceptance of these offers (even on more than one occasion) . ." (App. at 317.)

Perhaps they may accept a Synapse offer in the future, but, speaking generally, the law accords people the dignity of assuming that they act rationally, in light of the information they possess. Cf. Atl. Gypsum Co., Inc. v. Lloyds Int'l Corp., 753 F. Supp. 505, 514 (S.D.N.Y. 1990) (rejecting the plaintiffs' contention that "defendants advanced money to [a] venture with the intention of driving it into the ground so that they could control the failed venture and then wait in line with other creditors in a bankruptcy proceeding" because that "view of the facts defies economic reason, and therefore does not yield a reasonable inference of fraudulent intent"); John N. Drobak, Cognitive Science, in The Elgar Companion to Law and Economics 453, 453 (Jurgen G. Backhaus ed., 2d ed. 2005) ("Much of legal theory, like economics, assumes that people act rationally or at least can be induced to act rationally by the correct rules."). Whether they accept an offer or not will be their choice, and what that choice may be is a matter of pure speculation at this point.*fn13 Indeed, while the injuries Appellants allegedly suffered when they were Synapse customers may suffice to confer individual standing for monetary relief,*fn14 the wholly conjectural future injury Appellants rely on does not, and cannot, satisfy the constitutional requirement that a plaintiff seeking injunctive relief must demonstrate a likelihood of future harm.*fn15 See Lyons, 461 U.S. at 109 (observing that the plaintiff "ha[d] a claim for damages . that appear[ed] to meet all Article III requirements" but that he nevertheless could not "meet[] the preconditions for asserting an injunctive claim in a federal forum"); Tucker v. Phyfer, 819 F.2d 1030, 1034-35 (11th Cir. 1987) (noting, in rejecting class certification under Rule 23(b)(2), that "a plaintiff who has standing to bring a damages claim does not automatically have standing to litigate a claim for injunctive relief arising out of the same set of operative facts" and that the plaintiff's proposed injunctive relief class was inappropriate notwithstanding his "live claim for money damages").

Because Appellants have not established any reasonable likelihood of future injury in this case, they have no basis for seeking injunctive relief against Synapse. See Arguello v. Conoco, Inc., 330 F.3d 355, 361 (5th Cir. 2003) (customers who were subject to past discrimination by a gas station attendant lacked Article III standing to sue for prospective relief); Frankle v. Best Buy Stores, L.P., 609 F. Supp. 2d 841, 848 (D. Minn. 2009) (explaining that a former customer had no "standing to seek an injunction . because she [was] no more likely than anyone else to be impacted"); Goldstein v. Home Depot U.S.A., Inc., 609 F. Supp. 2d 1340, 1348 (N.D. Ga. 2009) (former customer of the defendant's who did not allege "that he plans in the future to purchase a Dryer from Defendant or that he plans in the future to have a Dryer installed by Defendant" lacked standing to pursue injunctive relief on behalf of a class of consumers who might be subjected to the allegedly illegal practice); Smith v. Chrysler Fin. Co., L.L.C., No. 00-cv-6003, 2004 WL 3201002, at *4 (D.N.J. Dec. 30, 2004) ("The injury which Plaintiffs allege, that they may want to buy another Chrysler in the future and may be discriminated against by Defendant, is simply too speculative . .").

Nor is Appellants' position strengthened by the "capable of repetition yet evading review" doctrine. They argue that they "should not be required to allow themselves to be continually billed . merely for standing purposes" since "the term of a subscription purveyed by Synapse is shorter than the course of a typical litigation." (App. at 317.) But the inescapable fact is -- as Appellants' speculation about their future actions reflects -- they cannot "make a reasonable showing that [they] will again be subjected to the alleged illegality." Lyons, 461 U.S. at 109. That means they cannot successfully invoke the "capable of repetition yet evading review" doctrine. See Spencer v. Kemna, 523 U.S. 1, 17 (1998) (stating the "capable of repetition yet evading review" doctrine applies in exceptional situations only and requires "a reasonable expectation that the same complaining party [will] be subject to the same action again" (alteration in original) (internal quotation marks omitted) (quoting Lewis v. Cont'l Bank Corp., 494 U.S. 472, 481 (1990))); Abdul-Akbar v. Watson, 4 F.3d 195, 207 (3d Cir. 1993) ("[C]onjecture as to the likelihood of repetition has no place in the application of this exceptional and narrow grant of judicial power.").

Appellants' contention, moreover, is based on a false premise -- namely, the alleged inequity in requiring them to maintain Synapse subscriptions throughout the duration of the class action litigation "merely for standing purposes." (App. at 317.) In reality, standing is determined at the outset of the litigation, Davis v. FEC, 554 U.S. 724, 734 (2008), and Appellants would have been able to represent an injunctive relief class if they had maintained their subscriptions until after moving for class certification,*fn16 see Holmes v. Pension Plan of Bethlehem Steel Corp., 213 F.3d 124, 135 (3d Cir. 2000) ("So long as a class representative has a live claim at the time he moves for class certification, neither a pending motion nor a certified class action need be dismissed if his individual claim subsequently becomes moot.").*fn17 In addition, notwithstanding that they may prefer injunctive relief as opposed to monetary relief now that a possible injunction is their only route to class certification, the notion that Appellants might have needed to maintain their subscriptions to pursue their claims (as opposed to a specific kind of relief) is misplaced, given that no one is contesting their effort to pursue their individual claims for damages. See Lyons, 461 U.S. at 109 ("Lyons' claim that he was illegally strangled remains to be litigated in his suit for damages; in no sense does that claim 'evade' review.").

during the pendency of the proceedings ., the matter becomes moot, and the court loses jurisdiction."). However, because it is evident that none of the named plaintiffs were Synapse customers when the Complaint was filed and they did not seek or obtain class certification until after that, see supra note 12, the difference between "standing" and "mootness" is essentially a semantic one in this case, see Holmes, 213 F.3d at 135 ("So long as a class representative has a live claim at the time he moves for class certification, neither a pending motion nor a certified class action need be dismissed if his individual claim subsequently becomes moot."). Indeed, Appellants either lack standing because they were not Synapse customers at the time they filed the relevant complaint, or lost their standing for prospective relief when they ceased being Synapse customers before seeking class certification, which results in their "claims becom[ing] moot." PeTA, People for the Ethical Treatment of Animals v. Rasmussen, 298 F.3d 1198, 1203 (10th Cir. 2002); see Holmes, 213 F.3d at 135-36 ("If . the putative class representative's individual claim becomes moot before he moves for class certification, then any subsequent motion must be denied and the entire action dismissed.").

Because Appellants lack Article III standing to seek injunctive relief, the District Court was obliged to deny class certification under Rule 23(b)(2).

III. Conclusion

For the foregoing reasons, we will affirm the District Court's order denying class certification.*fn18

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