decided: January 29, 1985.
DAISY MCCREA, PETITIONER
COMMONWEALTH OF PENNSYLVANIA, UNEMPLOYMENT COMPENSATION BOARD OF REVIEW, RESPONDENT
Appeal from the Order of the Unemployment Compensation Board of Review in the case of In Re: Claim of Daisy McCrea, No. B-224034.
Deborah Harris, for petitioner.
Charles G. Hasson, Acting Deputy Chief Counsel, for respondent.
Judges MacPhail and Barry and Senior Judge Kalish, sitting as a panel of three. Opinion by Judge MacPhail.
[ 87 Pa. Commw. Page 274]
Daisy McCrea (Claimant) appeals here an order of the Unemployment Compensation Board of Review (Board) which reversed a referee's decision and denied unemployment compensation benefits pursuant to
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Section 402(e) of the Unemployment Compensation Law, Act of December 5, 1936, Second Ex. Sess., P.L. (1937) 2897, as amended, 43 P.S. § 802(e) (willful misconduct).
Claimant was last employed as a Service Aide by the Pennsylvania Hospital (Employer), 8th and Spruce Streets, Philadelphia, Pennsylvania. Claimant's duties included cleaning patients' rooms after they were discharged. On May 20, 1983, Claimant was instructed by her supervisor to clean two rooms. Approximately an hour later Claimant contacted her supervisor and informed him that instead of cleaning the assigned rooms, she had chosen to clean baby cribs, contending that she would not have had time to complete both rooms. Claimant had previously received warnings concerning her unsatisfactory performance. Therefore, in accordance with Employer's progressive disciplinary policy, Claimant was suspended for three (3) working days and was given a final warning against further unsatisfactory performance. On May 31, 1983, an inspection revealed that Claimant had not completed a job assignment.*fn1 On June 30, 1983, Claimant was discharged.
Our scope of review in unemployment compensation cases is limited to an examination of the record
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to verify that all findings of fact are supported by substantial evidence and that no error of law was committed. Izzo v. Unemployment Compensation Board of Review, 70 Pa. Commonwealth Ct. 169, 452 A.2d 912 (1982). After a careful review of the record, we have concluded that all of the findings are supported by substantial evidence. Whether these findings support a conclusion of willful misconduct is a question of law subject to this Court's review. Blount v. Unemployment Compensation Board of Review, 77 Pa. Commonwealth Ct. 627, 466 A.2d 771 (1983). "Mere incompetence, inexperience or inability of an employee, while it may justify a discharge will not constitute willful misconduct so as to render an employee ineligible for unemployment compensation." Sacks v. Unemployment Compensation Board of Review, 74 Pa. Commonwealth Ct. 31, 34, 459 A.2d 461, 463 (1983). However, willful misconduct is established when action or inaction by Claimant amounts to a conscious disregard of the employer's interests or constitutes behavior contrary to which an employer has a right to expect from an employee. Gardner v. Unemployment Compensation Board of Review, 71 Pa. Commonwealth Ct. 512, 454 A.2d 1208 (1983).
In the instant case, the record discloses that Claimant's recent work performance had not been satisfactory. The record supports the conclusion that Claimant had the ability to perform her job properly. Thus, her unsatisfactory work performance cannot be attributable to mere incompetence or inability. Cullison v. Unemployment Compensation Board of Review, 66 Pa. Commonwealth Ct. 416, 444 A.2d 1330 (1982). Further although Claimant had been warned and suspended for her job performance prior to the incident for which she was discharged, the quality of Claimant's work did not improve. Poor work performances reflect an unwillingness
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to work to the best of one's ability and evidence a disregard for the standard of conduct her Employer had the right to expect. Gardner.
The order of the Board denying benefits is affirmed.
The order of the Unemployment Compensation Board of Review, Decision No. B-224034, dated November 4, 1983, is hereby affirmed.